Refund and Return Policy
Due to the nature of our fabric remnant collection business, Modern Fabrics Company generally does not accept returns. However, please contact our online customer service within 7 days if you feel a return is warranted.
All returns must be authorized by Modern Fabric Company’s customer service staff. A return authorization is required for all returns. Upon issuance of a return authorization, all merchandise must be returned, in original condition, within 10 days. Return shipping charges are the sole responsibility of the customer.
Modern Fabrics Company reserves the right to return to the customer any merchandise received without a valid return authorization or with visible usage. Customer Service will notify you via e-mail of your credit once we have received and processed the returned product. You can expect a refund in the same form as your original payment, within 30 days of our receiving your return.
All fabric is first quality and in good condition. We inspect all rolls before they are listed online and again before we ship them out to you. If we find any minor flaws we mark them on the fabric and we will call you to discuss them before shipping the fabric. We will offer refunds or discounts or any flaws to make sure you are satisfied with your purchase.
All fabric is guaranteed free of mold damage, smoke or tobacco odor, water damage, sun or wind damage.
Modern Fabrics Company strives to verify the accuracy of our fabric descriptions and identification. We rely on fabric information provided by the factory cutting rooms from which they are collected, any attached labels or stock cards, and our general knowledge of these premium fabrics, their brand companies, and the mills from which they originate. However, mistakes are made and fabrics are mislabeled or misidentified. Therefore we do not guarantee the accuracy of our fabric descriptions. The photographs provided on this website are actual images of the product being sold. Therefore, the photographs take precedence over all written or verbal descriptions of the product.
Modern Fabrics Company strives to accurately photograph our fabrics. However, variations in tone and color occur from one computer system to another. We recommend our customers refer to the corresponding fabric company’s official website for studio photographs of their product, if provided.
Due to the nature of our fabric collection process, the limited amounts of fabric remnants, and our mission to keep prices as low as possible, Modern Fabrics Company will only provide samples of fabric at our discretion. Modern Fabrics Company reserves the right to limit the number of samples provided. Please contact Modern Fabrics Company for more information on obtaining fabric samples and particular sample requests.